• Answered technical questions regarding software products and their requirements within related industries
• Investigated issues reported by customers and dealers in a timely and efficient manner
• Responsible for researching and buying new Technical Recording system software including its installation and setup.
• Facilitated and participated in conference calls with customers and other departments
• Identified and resolved network and DCOM configuration issues
• Answering incoming calls and emails
• In house support for the rest of the business with ongoing IT requirements
• Traveled to multiple locations to train large seminar groups as well as one on one software training.
• Set up desktops, printers, mobile devices

2- sudanair

junuary 2007 up 2018

·        Create, maintain, and update VMware virtual servers V SPHER 4 & ESXI4

·        VSPHER management, install, v Center configuration and install

·        Crate and install guest machine, install VMware tools, configure ESX security and storage.

·        Install and configure windows (2003 server, 2008server, 2012 server)

·        Install and configure (windows XP, windows 7, windows 8, windows 8.1, windows 10)

·        Install , Created and maintained email addresses and distribution lists in MS Exchange, work in outlook 2007 , 2010 .2013.

·        Performed cross platform audits of Active Directory (AD) objects and user permissions.

·        Developed organizational units in Active Directory (AD) and managed group policies.

·        Manage and configure different type of server (DNS, DHCP, and RAUDIS).

·        Manage and configuring active directory (AD)(user, group, service and protocols).

·        Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancement

·        Experience in ISR integrated service router 1800 series -3600-7200.

·        Install Cisco IDS for LAN and DMZ and manage it to provide report to the security administrator.

·        Routing Protocol (BGP4, OSPF, EIGRP, IGRP, RIP, IS-IS)

·        Redistribution of EIGRP with RIPv2 & Redistribution of EIGRP with OSPF.

Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps